You can reach us on the phone between 9 am and 5 pm UK time, but the best way to speak to us about any translation queries is through the following emails: - This is a joint account that all project managers at Dialexy can see. While you will usually work and communicate with your dedicated project manager through this email, any other colleague can step in when your dedicated project manager is off sick, on holidays or needs to share the workload for any reason. - This is the account that you should send your invoices to and any queries about payments. The billing department check emails from Tuesday to Thursday so please be patient if your email has not been answered yet.

If you are experiencing technical issues with our platform, please let you project manager know and they will direct you to the relevant IT contact.

FAQ category