Please check that your invoice meets the requirements for processing of invoices.

Our default payment terms are 30 days from invoice date - assuming we receive your invoice on or around the invoice date. We will try to pay your invoice by its expiry date but given the amount of invoices we receive, this is not always feasible.

If you have sent your invoice to and CCed, if your invoice meets all the requirements for processing and if 30 calendar days have passed from the invoice date, then please email the billing department to check what may have happened. 

Payments to translators are normally made on Fridays so make sure you get in touch before that day so that we can sort it out in time for payment.

FAQ category